Refund Policy

1. Reservation Fee

To secure your table at JAO S.R.O, we require a reservation fee of 20 EUR per reservation. This fee confirms your booking and helps us manage our capacity effectively.

The reservation fee will be deducted from your final bill when you dine with us.

2. Cancellation Policy

2.1 Free Cancellation

You may cancel your reservation free of charge if you notify us at least 24 hours before your scheduled reservation time.

In case of free cancellation, your reservation fee will be refunded in full to the original payment method within 5-10 business days.

2.2 Late Cancellation

Cancellations made less than 24 hours before the reservation time are considered late cancellations. In this case, the reservation fee is non-refundable.

2.3 No-Show

If you do not arrive within 15 minutes of your reservation time without prior notice, your reservation will be considered a no-show. The reservation fee will be forfeited and your table may be released to other guests.

3. How to Cancel

To cancel your reservation, please contact us using one of the following methods:

• Phone: +421 940 565 542
• Email: [email protected]

Please provide your reservation confirmation number, name, and reservation date/time when cancelling.

4. Refund Process

4.1 Processing Time

Approved refunds are processed within 5-10 business days. The time for the refund to appear in your account may vary depending on your bank or card issuer.

4.2 Refund Method

Refunds are issued to the original payment method used for the reservation. We cannot process refunds to a different card or account.

4.3 Partial Refunds

We do not offer partial refunds. Refunds are either processed in full (for eligible cancellations) or not at all (for late cancellations or no-shows).

5. Modifications

5.1 Changing Your Reservation

You may modify your reservation (date, time, or number of guests) free of charge, subject to availability. Modifications must be requested at least 24 hours before the original reservation time.

5.2 Reducing Party Size

If you need to reduce the number of guests, please inform us as soon as possible. This helps us serve you better and may allow us to accommodate other guests.

6. Exceptional Circumstances

We understand that unexpected situations may arise. In the following exceptional circumstances, we may offer a full refund or reschedule without penalty:

• Medical emergencies (with documentation)
• Severe weather conditions that prevent safe travel
• Bereavement
• Flight cancellations or significant delays (with documentation)

Please contact us as soon as possible if you experience any of these situations. Each case will be reviewed individually.

7. Restaurant Cancellation

In the unlikely event that we need to cancel your reservation due to unforeseen circumstances (e.g., emergency closure, technical issues), you will receive:

• A full refund of your reservation fee
• Priority rebooking for an alternative date
• Notification as soon as possible via phone and email

8. Gift Vouchers

If you used a gift voucher for your reservation:

• Gift vouchers are non-refundable for cash
• In case of eligible cancellation, the voucher value will be restored for future use
• Gift vouchers are valid for 12 months from the date of purchase

9. Disputes

If you believe you are entitled to a refund that has been denied, please contact us to discuss your case. We are committed to fair resolution of all disputes.

You may also contact your card issuer to dispute the charge, though we encourage you to reach out to us first.

10. Contact Us

For questions about refunds or to request a cancellation:

Our team is available Monday to Sunday, 10:00 - 22:00.